Refund Policy
Thank you for choosing DEFTONESONLINE. We are committed to providing you with an exceptional shopping experience. Please take a moment to review our Refund Policy, which outlines the process and guidelines for returns and refunds.
Returns
We accept returns within 30 days of the original purchase date or within 14 days of the delivery date. To qualify for a return, items must be unused, in their original packaging, and in the same condition as when received, with all tags, labels, and accessories intact.
Refund Process
To initiate a return, please contact our customer service team at service@deftonesonline.com to request return authorization. Once your return request is approved, we will provide detailed instructions for returning the item. Please note that you will be responsible for the cost of return shipping.
Upon receiving and inspecting the returned item, we will notify you of the refund status. If approved, we will process the refund to your original payment method. Please allow 7-15 business days for the refund to be reflected in your account.
Cancellation Policy
Orders can be canceled only prior to shipment. If you need to cancel your order, please contact us within 12 hours of placing the order. Please note that a cancellation fee of 6.9% + $1 will apply to cover transaction and handling fees.
Refund Exceptions
Refunds or reshipments will not be granted under the following circumstances:
- The order did not arrive due to an error in the shipping address provided by you.
- Delivery is delayed due to factors beyond our control, such as customs clearance delays or natural disasters.
- Incorrect size was selected from categories such as Shoes, Hoodies, T-shirts, or Sweatshirts, where a size chart is provided for each country.
- Electronic items are not eligible for refunds.
- Packages marked as delivered that are lost or stolen.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at service@deftonesonline.com. We will assist you in arranging either a replacement or a refund, based on the circumstances.
International Shipping
International orders may incur additional shipping charges and customs fees. Please review your cart and shipping details to ensure you are aware of any extra charges before proceeding with your purchase.
Contact Us
If you have any questions or need further clarification regarding our Refund Policy, please reach out to our customer service team at service@deftonesonline.com. We are here to help ensure a smooth and hassle-free shopping experience.
By completing your purchase, you agree to abide by the terms outlined in this Refund Policy. We reserve the right to modify or update this policy without prior notice.
Thank you for choosing DEFTONESONLINE. We appreciate your trust and are committed to providing you with the best possible shopping experience.